Guarantee Claim Form

Please complete your details below, including your Guarantee ID which was emailed to you when you registered your guarantee.

Please Note, there may be circumstances such as fitting advice and non-manufacturing related enquiries that we are unable to assist with. In the event of this we would need to pass you back to your place of purchase, or advise that you consult with a qualified and competent bathroom installer to resolve your issue.

Name*
First Last
Address*
Address Line 1 Address Line 2 Town/City County Postal Code Country
Phone
Email*
Guarantee ID*
This should have been generated when you registered your guarantee.
Please provide full details on the product you are reporting the issue on.
Product Code*
Product Name*
Product Installed?*
- Yes
- No
Installation Date*
DD slash MM slash YYYY
Detailed description of issue*
Please provide as much detail regarding your product issue as possible.
Submit Picture file
Drop files here or

Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 25 MB, Max. files: 10.
Submitting supporting images / photos relating to this enquiry will help us identify the issue and speed up our response for a solution.
Your Retailers Original Invoice from Phoenix
Accepted file types: jpg, jpeg, png, gif.
We need to trace the product back to us. Your retailer should be able to provide their invoice/delivery note when they received the product from us. Please attach here or post to us.

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